Returns, deposits and exchanges
We want you to be happy with what you take home, and our relationship with you matters well beyond a single sale.
Deposits on special orders
Special orders take a 24% deposit when the order is placed. If anything about a special order changes, call the store that took it and we will talk it through with you.
Returns and exchanges
Our invoices say all sales are final, but in practice we are flexible. For up to 30 days we encourage exchanges, and we handle returns as needed, case by case.
If your furniture arrives damaged
If a piece arrives damaged and cannot be repaired right away, you usually keep it to use while we order a replacement. Small repairs are handled by our own furniture repair technician, at a time that suits you.